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Ascenture has established, documented and implemented a Quality Management System and continually improves its effectiveness in accordance with the requirements of the ISO 9001-2000 Standards.
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Ascenture FAQ
 Who is Ascenture and what do they do?
Ascenture is the leading global Independent Distributor of semiconductors, electronic components and computer products. Ascenture buys, sells, stocks, imports and exports semiconductors and other electronic components used in computers, peripherals, industrial machinery, medical equipment, automobiles, video games/toys and other high-tech systems.
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 Ascenture FAQ
Industry FAQ
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What products does Ascenture sell?
Ascenture sells most brands of semiconductors, electronic components, and computer products. Review our complete listing products and manufacturers. |
Does Ascenture carry any inventory?
Yes. In addition to our worldwide availability, Ascenture has an excess consignment program that enables OEMs/CEMs a means to liquidate their excess inventories. As a result, Ascenture has access to thousands of factory-sealed line items in inventory. This consignment excess is in addition to Ascenture's "house" inventory of on-hand stock. |
What payment options does Ascenture offer?
Ascenture offers several payment options to customers based on a review of their financial history. Options include: COD, Wire Transfer, Net Terms and Credit Card. |
What lead times can I expect when I purchase from Ascenture?
We focus on getting our customers the right parts faster than anyone else can do it. Although the lead times for individual parts may vary, Ascenture’s professional shipping department will expedite the delivery of the parts. |
Who is Ascenture's competition?
In a general sense, Ascenture competes with hundreds of distributors located around the world, ranging in size from small one-man outfits to a few other large Independent Distributors similar to Ascenture. |
What sets Ascenture apart from the competition?
Ascenture possesses the unique ability to combine complete professionalism with surprising speed and responsiveness. Superior product availability and expedient delivery are Ascenture's hallmarks.
We have focused our energies on developing business initiatives and operational infrastructures that provide significant advantages to the core business of open-market electronics distribution.
Ascenture has established relationships with suppliers and customers around the world that are the cornerstone of a global network of manufacturer and distributor business partners. These relationships give Ascenture the ability to find the parts customers need when they need them. It also gives us the insight to stay ahead of a rapidly changing industry. Many of our business partners deal with Ascenture on an exclusive basis. This allows us access to product offers and requirements that other distributors don't have.
Ascenture also has the logistical knowledge and financial strength to quickly move large amounts of product around the globe. Of course, Ascenture representatives are some of the best-trained, most knowledgeable, and highly motivated professionals in the business. This is why Ascenture enjoys a sterling reputation for quality, reliability, and discretion throughout the industry.
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How experienced are your sales and buying teams?
Our representatives are some of the best trained, most knowledgeable in the industry. Our training program is a rigorous program that includes both classroom and on-the-job training. The program is tailored to fit each new representative’s level of ability and experience to ensure that each representative is fully prepared. |
Can I buy shares of Ascenture?
No, Ascenture is a privately held company. |
How do I return product to Ascenture?
To return a product to Ascenture, you are required to fill in the RMA Request Form and submit the following information:
Your contact information, your representative's email address, the purchase order number, the invoice number, the part number, unit cost, quantity ordered and the reason for the RMA. Once your information is submitted you will be given an RMA request number that you should print out for your records. A customer service representative will contact you within twenty-four hours.
* NOTE: Your RMA request number does not indicate an authorization for the return; it is simply a reference number for your request.
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I just purchased a product on Ascenture. When will it be shipped to me?
All orders are processed immediately. Shipping terms for each product are outlined in that product's detailed description. If the shipping terms outlined in the product description do not meet your specific needs, please call us. |
I prefer to ship with a specific carrier and account number, can I use them to have my products shipped to me?
Yes, as long as Ascenture works with that carrier. And, since Ascenture has relationships with all of the major carriers, that should be no problem. |
Does Ascenture ship overseas?
Yes. In fact, Ascenture has offices in both Europe and Asia, still expanding to other continents very soon, to better serve our international customers. |
How does Ascenture handle different country's customs laws?
Your purchase may be subject to import duties, taxes and/or fees, which are levied once the package reaches its destination. Additional charges for customs clearance must be borne by you. Ascenture has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. Please contact your local customs office for detailed information. Additionally, when ordering from Ascenture, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. |
How fast can you get my shipment to me?
It depends. If the product you ordered is in stock in our facility and your company is in Paris, it could be in a matter of hours. In most situations, where the product is warehoused, where you office, the time of day, and day of the week can all effect the actual delivery date.
But, as a matter of pride, Ascenture boasts steadfast commitment to quick delivery. Plus, we have an entire department dedicated to import, export and freight services. |
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Industry FAQ
What are electronics and semiconductor distributors?
Semiconductors and electronic components are the building blocks for all computers and high-tech machinery and are used in a multitude of products from video games to communication equipment to automobile systems.
Companies that buy, sell, market, and resell semiconductors, electronic components and computer products on a business-to-business basis are considered distributors. Since the early 1980's, the electronics distribution marketplace has been growing at a phenomenal pace.
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FAQ:
Ascenture FAQ
Industry FAQ
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How does the semiconductor and electronic component distribution marketplace work?
The sale of semiconductors and other electronic products is broken down into three "tiers.” This system has evolved significantly over the past decade as the result of a complex chain of supply and demand.
1. The first tier makes up the vast majority of sales. These are sales direct from Manufacturers such as chipmakers AMD, Intel, and Samsung to OEMs (Original Equipment Manufacturers) such as Compaq, Dell, and Sony. The OEMs, in turn, use the components to manufacture end-user products such as PCs and televisions.
2. The second tier is primarily Franchised Distributors who market and distribute semiconductors and electronic products to OEMs on behalf of the Manufacturers.
3. The third tier consists of all other distribution outlets. Major players at this level are the Independent Distributors, Surplus Resellers, smaller Brokers, and Value-added Resellers. Major customers include OEMs, Contract Manufacturers, and other Distributors. |
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What does an Independent Distributor do?
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What is the difference between a Franchised and an Independent Distributor?
A Franchised Distributor has formal agreements to buy and sell specific Manufacturer product lines at set prices with agreed upon lead times. And, they must do so for delivery on specific dates and, sometimes, for sale within limited geographic regions. Franchised Distributors generally carry more products in stock but have a limited number of manufacturers and product lines.
An Independent Distributor, on the other hand, does not have formal agreements with any specific manufacturer. This provides flexibility in purchasing from a variety of sources and on a time schedule the Independent Distributor demands. An Independent Distributor also purchases and resells excess and obsolete inventories. Customers typically purchase from both Franchised and Independent Distributors based upon their particular time and sourcing requirements.
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What is the difference between an Independent Distributor and a Broker?
Although they may operate on similar business models, Independent Distributors generally stock product, offer their customers credit terms, provide value-added services, honor manufacturers' warranties, provide RMA services, and have strict quality assurance. Brokers usually act only as agents for their customer in return for a fee.
Top-level Independent Distributors, such as ASCENTURE, invest significant resources to expand infrastructure, hire personnel, and develop markets. These investments enable top Independents to grow their businesses with long-term plans and alliances to create a class of "Super Independents”.
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